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SUMMER SALE ☀ up to 70% OFF - Further Reductions

  • Free UK Returns

    How to return your items

  • If for any reason you don’t want to keep your items, they can be returned to Brastop for a full refund.

    Returns Policy

  • How to return your items with Free UK Returns

  • Returning Your Items
  • Step 1 - Complete the Enclosed Returns Form

    Complete the enclosed returns form for the items you wish to return.

    If you can include the reason for returning, that’s great, as it helps us to improve.

  • Returning Your Items
  • Step 2 - Package your return items up nice and secure

    They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.

    All UK orders include a FREE Returns label so place this on the front of your package.

  • Returning Your Items
  • Step 3 - Take your returns package to the post office

    In the unlikely event that your items get lost in the post, please ask for a certificate of posting when you hand your item in.

  • Returning Your Items
  • Step 4 - Your Refund or Replacement Items are Issued

    Once we receive your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out a replacement.

    Returns Policy

  • How to return your items to the UK

  • Returning Your Items
  • Step 1 - Complete the Enclosed Returns Form

    Complete the returns form that arrived with your items.

    If you can include the reason for returning, that’s great, as it helps us to improve.

  • Returning Your Items
  • Step 2 - Package your return items up nice and secure

    Package your items up securely which should be unworn with the tags attached and should include any original packaging that came with them.

    Mark the front of your package clearly with the Brastop returns address:
    Brastop.com
    Unit 1 The Hawthorn Centre
    Harrow
    United Kingdom
    HA1 2RF

  • Returning Your Items
  • Step 3 - Take your returns package to the post office

    Take your items to your local postal service. You are required to pay the shipping costs for returning items to the UK. Returns shipping costs can not be refunded.

    Depending on your location, please allow up to 14 days for your item to arrive with us.

  • Returning Your Items
  • Step 4 - Your Refund or Replacement Items are Issued

    Once we have received your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out the replacements you requested.

    Returns Policy

  • Frequently Asked Questions - Returns

    • What is your return policy?
    • We understand how difficult lingerie shopping can be, that’s why we aim to keep it as easy as possible. If you’re not satisfied with an item, you can return it to us in its original unworn condition with tags and labels attached for a no-quibble refund within 30 days of dispatch for UK orders and 45 days for international orders.

      Full Returns Policy

    • Do I have to pay to send my items back to you?
    • Free Returns are currently only available to UK customers and a prepaid label is included in all UK orders.

      For customers outside the UK, it is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt when sending goods back to us.

    • What is a proof of postage?
    • This is a receipt that will be given to you by the Post Office when you post the items back to us. You should retain this until you have received notification that your returned items have been received safely.

    • I returned my entire order, why have I not received a refund of the postage cost too?
    • In line with distance selling laws, you are able to receive a full refund of your order including postage costs. You must inform us, prior to returning your items, that you wish to fully cancel your order. All goods must be received back at our warehouse within 14 days of purchase for this to be processed.

    • I ordered with a gift card but need to return something. How do I get refunded?
    • All refunds are issued back to the original payment method. If you paid with a gift card, we’ll re-issue a gift card for the value of the items returned. You’ll receive the details of this in an email.

    • How long does it take to receive a refund?
    • All refunds are issued as soon as we process your returned items. If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

    • Can I get store credit instead of a refund?
    • Sure! We can issue a gift card for you if this is something you would prefer over a standard refund. Please contact us via phone or email, and place a note on your return slip to confirm that you would prefer a credit or gift card.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries

    [email protected]

    Returns/Exchanges Queries

    [email protected]

    Opening Hours

    Monday to Friday - 8am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    Harrow
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105

 

Returns Policy

Bra Sizes

UKUSAEUFRITAUS
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DDDD/EEEDDDD
EDDD/FFFEE
FGGGFF
FFHHHFFFF
GIIIGG
GGJJJGGGG
HKKKHH
HHLLLHHHH
JMMMJJ
JJNNNJJJJ
KOOOKK

Bra / Back Sizes

UKUSAEUFRITAUS
28286075-6
30306580-8
32327085110
34347590212
36368095314
383885100416
404090105518
424295110620
4446100115722